1. Patient satisfaction with ambulatory healthcare services: waiting time and filling time;Dansky;Hosp. Health Serv. Adm.,1997
2. Can physicians improve patient satisfaction with long waiting times?;Feddock;Eval. Health Prof.,2005
3. Patient and physician satisfaction with an outpatient care visit;Probst;J. Fam. Pract.,1997
4. Timeliness in ambulatory care treatment. An examination of patient satisfaction and wait times in medical practices and outpatient test and treatment facilities;Leddy;J. Ambul. Care Manage.,2003
5. Waiting Time Policies in the Health Sector: What Works?;Siciliani,2013