Identifying the drivers of overall rating of cancer care: Insights from the second wave of the Swiss Cancer Patient Experiences study

Abstract

AbstractBackgroundPatient experience surveys gather information on various aspects of care via numerous survey items. Identifying the most critical areas of patient experience to prioritize for quality care improvement can be challenging. The objective of this study was to determine which care experience items are the drivers influencing patients' overall rating of cancer care.MethodsData from 2750 adult patients with cancer from the second wave of the Swiss Cancer Patient Experiences study were analyzed. This cross‐sectional survey was conducted in eight Swiss hospitals from September 2021 to February 2022. Stepwise logistic regression examined the relationship between overall care rating and 29 patient experience items covering different patient‐centered care dimensions while adjusting for sociodemographic and health variables.ResultsOverall, patients rated their cancer care experience at 8.9 out of 10. Stepwise regression identified seven drivers contributing to overall care rating. The strongest drivers were “professionals worked well together” (odds ratio [OR], 4.81) and “tests were not repeated” (OR, 2.09) from the coordination and integration dimension, “offered support for symptoms during treatment” (OR, 2.11) from the physical comfort dimension, followed by “hospital staff ensured available home support” (OR, 1.99), “offered to see health professional for concerns” (OR, 1.91), “treatment options were explained” (OR, 1.75), and “involved in treatment decisions as desired” (OR, 1.68).ConclusionsThis study evaluated the care experiences of patients with cancer with a comprehensive tool that identified seven key factors independently associated with overall care rating. By concentrating on these areas, hospitals can not only improve the patient care experience but also efficiently allocate resources to quality improvement initiatives.