Service, please: The Malcolm Baldrige National Quality Award
Author:
Publisher
Elsevier BV
Subject
Marketing,Business and International Management
Reference13 articles.
1. Consumer Survey Reveals Cable-Bashing;Dispatch,1991
2. Criticism and Support for the Baldrige Award;Crosby;Quality Progress,1991
3. Frequent Flyer Gripes;USA Today,1990
4. How the Baldrige Award Really Works;Garvin;Harvard Business Review,1991
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3. Patients are Not Cars and Staff are Not Robots: Impact of Differences between Manufacturing and Clinical Operations on Process Improvement;Knowledge and Process Management;2012-04
4. TOTAL QUALITY MANAGEMENT: A LITERATURE REVIEW AND AN AGENDA FOR FUTURE RESEARCH;Production and Operations Management;2009-01-05
5. MBNQA criteria in education: assigning weights from a Malaysian perspective and proposition for an alternative evaluation scheme;International Transactions in Operational Research;2007-09
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