Service design from the perspective of “six thinking hats”: A comparison of storytelling strategies of experts and novices

Author:

Chen Duoyi,Liu Fang,Hu YingORCID,Du Xing,Bai Yiming,Ren Zhenzhen,Lan Lan,Yu Wenyan

Publisher

Elsevier BV

Subject

Education

Reference81 articles.

1. Understanding the differences between how novice and experienced designers approach design tasks;Ahmed;Research in Engineering Design,2003

2. A conceptual model for the role of storytelling in design: Leveraging narrative inquiry in user-centered design (UCD);Gausepohl;Health and Technology,2016

3. Integrating theory a and six thinking hats technique for improved organizational performance;Aithal;International Journal of Applied Engineering and Management Letters (IJAEML),2017

4. Perspectives of learners and teachers on implementing the storytelling strategy as a way to develop story writing skills among middle school students;Alkaaf;Cogent Education,2017

5. Crafting user experiences by incorporating dramaturgical techniques of storytelling;Atasoy,2011

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