An evaluation of airline service quality using the fuzzy weighted SERVQUAL method-Reference-Cited by-同舟云学术

An evaluation of airline service quality using the fuzzy weighted SERVQUAL method

Published:2011-03 Issue:2 Volume:11 Page:2117-2128
ISSN:1568-4946
Container-title:Applied Soft Computing
language:en
Short-container-title:Applied Soft Computing

Author:

Chou Chien-Chang,Liu Li-Jen,Huang Sue-Fen,Yih Jeng-Ming,Han Tzeu-Chen

Publisher

Elsevier BV

Subject

Software

Reference93 articles.

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4. K.F. Alotaibi, An empirical investigation of passenger diversity, airline service quality, and passenger satisfaction, Ph.D. Dissertation, Arizona State University, 1992.

5. Decision-making in a fuzzy environment;Bellman;Management Science,1970

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