1. What Does ‘Product Quality’ Mean?;Garvin;Sloan Management Review,1984
2. Although U.S. Cars Are Improved, Imports Still Win Quality Survey;Darlin;Wall Street Journal,1985
3. Corporate Response to Productivity Challenges;Shetty;National Productivity Review,1984
4. Quality, Productivity, and Competitive Position;Edwards Deming,1982
5. One Company's Quest for Improved Quality;Young;Wall Street Journal,1983