1. Baldridge National Quality Program. Available at: http://www.baldrige.nist.gov. Accessed 03/06/2010.
2. Why measure performance? Different purposes require different measures;Behn;Public Administration Review,2003
3. Is the new obsession with performance management masking the truth about social programs?;Blalock,2001
4. Centers for Disease Control and Prevention. (2009). About CDC. Available at: http://www.cdc.gov/about/organization/mission.htm. Accessed May 25, 2009.
5. DeGroff, A. (2009). New public management and governance collide: Federal-level performance measurement in networked public management environments. Dissertation. Georgia Institute of Technology.