Improving service quality in public transportation systems using automated customer feedback-Reference-Cited by-同舟云学术

Improving service quality in public transportation systems using automated customer feedback

Published:2016-05 Issue: Volume:89 Page:259-271
ISSN:1366-5545
Container-title:Transportation Research Part E: Logistics and Transportation Review
language:en
Short-container-title:Transportation Research Part E: Logistics and Transportation Review

Author:

Stelzer Anselmo,Englert Frank,Hörold Stephan,Mayas Cindy

Publisher

Elsevier BV

Subject

Transportation,Business and International Management,Civil and Structural Engineering

Reference54 articles.

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2. A Complaint is a Gift – Using Customer Feedback as a Strategic Tool;Barow,1996

3. Abstract: user context recognition for navigation systems in public transportation;Baumann,2012

4. Adaptive sensor cooperation for predicting human mobility;Baumann,2014

5. Mobilität – everyday users of multimodal means of transport, Internationales Verkehrswesen;Beckmann;Transp. Mobility Manage.,2006

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