Enhancing the Experience of the Train Journey: Changing the Focus from Satisfaction to Emotional Experience of Customers
Author:
Publisher
Elsevier BV
Reference41 articles.
1. Projective techniques in market research: valueless subjectivity of insightful reality?;Boddy;International Journal of Market Research,2005
2. Framing the social world with photo-elicitation interviews;Clark-Ibáñez;American Behavioral Scientist,2004
3. Evaluations of pleasurable experiences: The peak-end rule;Do;Psychonomic Bulletin & Review,2008
4. Duration neglect in retrospective evaluations of affective episodes;Frederickson;Journal of Personality and Social Psychology,1993
5. Marketing services: the case of a missing product;Grönroos;Journal of business & industrial marketing,1998
Cited by 37 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Improving the Functional Reliability of an Urban Public Transport Line;Applied Sciences;2024-08-20
2. Development of a framework for assessing train passengers' post‐boarding behaviours based on their perceptions;IET Intelligent Transport Systems;2024-07-31
3. A new tramway and the formation of emotional commuting experiences;Transportation Research Part F: Traffic Psychology and Behaviour;2024-07
4. Monitoring emotions throughout the onboard customer journey – evidence from the travel and tourism industry;Cogent Social Sciences;2024-02-22
5. The effects of ambient scent on olfactory comfort and attitude toward its use in a tramway: an on-board study;Public Transport;2024-02-20
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3