Development of a framework for assessing train passengers' post‐boarding behaviours based on their perceptions

Abstract

AbstractWhile existing literature has focused on modelling pedestrian movement on platforms, there is a lack of understanding of passengers' perceptions, motivations, and influential factors that shape their on‐board behaviours and choices. This study developed a conceptual framework to assess passengers' post‐boarding behaviours and perceptions, specifically focusing on their actions and choices inside the train carriages. The conceptual framework was tested through survey data of 429 passengers in Melbourne, Australia. The result shows that door access is the most influential factor when passengers choose where to stand or sit on board, followed by comfort, safety, privacy, and random factors. Furthermore, the study explores the relationship between the post‐boarding behaviour variables and travellers’ personal and trip characteristic variables. The analysis shows that carrying large items has a more significant effect on many post‐boarding behaviour variables. Gender, age group, travel frequency, waiting time, and carrying small items also play significant roles. However, variables such as travel time and frequency of group travel have lesser effects. These novel findings offer valuable insights, laying the groundwork for future modelling activities. Moreover, the understanding derived from passenger perceptions can guide transport agencies and operators in shaping strategies to improve onboard services.