1. The phenotype of erroneous actions;Hollnagel;Int J Man Mach Stud,1993
2. Human error;Reason,1990
3. Human-automation interaction;Sheridan;Rev Hum Factors Ergon,2005
4. Normal accidents: living with high-risk technologies;Perrow,1999
5. To err is human: building a safer health system;Kohn,2000