Consumer responses to firm-owned devices in self-service technologies: Insights from a data privacy perspective

Author:

Sohn StefanieORCID,Schnittka Oliver,Seegebarth Barbara

Publisher

Elsevier BV

Subject

Marketing

Reference92 articles.

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2. Customers’ willingness to disclose personal information throughout the customer purchase journey in retailing: The role of perceived warmth;Aiello;Journal of Retailing,2020

3. Allied Market Research (2022). Self Services Technologies Market. https://www.alliedmarketresearch.com/self-services-technologies-market.

4. Amazon (2021). Amazon Go. https://www.amazon.com/b?ie=UTF8&node=16008589011.

5. Privacy concerns in E-commerce: A taxonomy and a future research agenda;Bandara;Electronic Markets,2020

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1. Deploying artificial intelligence in services to AID vulnerable consumers;Journal of the Academy of Marketing Science;2023-11-11

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