Factors that determine employees' customer experience orientation in the hotel industry
Author:
Publisher
Elsevier BV
Subject
General Engineering
Reference25 articles.
1. A framework of customer experience management for hotel industry;Rahimian;International Journal of Contemporary Hospitality Management,2021
2. Customer experience: a systematic literature review and consumer culture theory-based conceptualization;Waqas;Management Review Quarterly,2021
3. Demographic variables and Online Customer Experience of Educational Websites users;Trivedi;Procedia Computer Science,2018
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