A DMAIC Project to Improve Warranty Billing's Operations: A Case Study in a Portuguese Car Dealer

Author:

Cunha Carmen,Dominguez Caroline

Publisher

Elsevier BV

Subject

General Engineering

Reference18 articles.

1. Snee R. Lean six sigma. Getting better all the time. International Journal of Lean Six Sigma 2010; 1(1): 9-29.

2. Fursule N, Bansol S, Fursule SN. Understanding the benefits and limitations of Six Sigma Methodology. International Journal of Scientific Research Publications 2012; 2(1): 1-7.

3. Gupta P, Sri A. Seis sigma – Virtualmente sem estatística. Porto: Vida económica; 2012.

4. Tanik M, Sen A. A six sigma case study in a large-scale automotive supplier company in Turkey. Special Issue: Total Quality Management & Business Excellence. 2012; 23: 343-358.

5. Six Sigma. http://www.six sigma.com.

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