Self-service Technology Adoption: An Analysis of Customer to Technology Interactions
Author:
Publisher
Elsevier BV
Subject
General Engineering
Reference15 articles.
1. Self-service technologies: understanding customer satisfaction with technology-based service encounters;Meuter;Journal of marketing,2000
2. Implementing successful self-service technologies;Bitner;The Academy of Management Executive,2002
3. Intentions to use self-service technologies: a confluence of multiple attitudes;Curran;Journal of Service Research,2003
4. High-educated consumer perceptions of service quality: An assessment of the SSTQUAL scale in the Romanian banking industry;Radomir;Procedia Economics and Finance,2012
5. Comparing the original and the revised SSTQUAL scale among high-educated consumers in Romania;Radomir;Procedia Economics and Finance,2014
Cited by 38 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Mobile Food Ordering Apps, Restaurant Performance, and Customer Satisfaction;Cornell Hospitality Quarterly;2024-01-29
2. Customer engagement, dependence and loyalty: An empirical study of Chinese customers in multitouch service encounters;Technological Forecasting and Social Change;2023-12
3. Examining the Metaverse Technology Acceptance Among the Real-Estate Industry in the United Arab Emirates: A Case Study;2023 Tenth International Conference on Social Networks Analysis, Management and Security (SNAMS);2023-11-21
4. An integrated model for understanding the role of self-service technology attributes and customers’ demographic characteristics in the restaurant service context;Journal of Foodservice Business Research;2023-11-10
5. Indonesia State Electricity Company's Self-Service Technology Adoption: New PLN Mobile;2023 8th International Conference on Business and Industrial Research (ICBIR);2023-05-18
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3