An Investigation of Affect of Service Using a LibQUAL+™ Survey and an Experimental Study
Author:
Publisher
Elsevier BV
Subject
Library and Information Sciences,Education
Reference17 articles.
1. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality;Parasuraman;Journal of Retailing,1988
2. SERVPERF vs. SERVQUAL: Reconciling Performance-based and Performance-minus-Expectations Based Measurement of Service Quality;Cronin;Journal of Marketing,1994
3. Service Quality Effect of Empathy on Satisfaction and Word-of-Mouth in Health Care Industry;Chaliotakis;Managing Service Quality,2009
4. Segment Differences in the Asymmetric Effects of Service Quality on Business Customer Relationships;Stan;Journal of Services Marketing,2007
5. Meeting Academic Needs for Information: A Customer Service Approach;Saunders;Libraries and the Academy,2008
Cited by 13 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. First-gen and the library: a survey of student perceptions of academic library services;Performance Measurement and Metrics;2024-09-10
2. A systematic review of library service quality studies: Models, dimensions, research populations and methods;Journal of Librarianship and Information Science;2023-02-08
3. Postgraduate Students’ Perception of the Quality of Library Services at the Malawi Institute of Management;2023
4. Satisfaction and Consumption Emotions of Library Users at a Public University in Mexico: A Case Study;Libri;2021-04-23
5. Using SEM-PLS to assess users satisfaction of library service quality: evidence from Malaysia;Library Management;2019-03-11
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3