Segment differences in the asymmetric effects of service quality on business customer relationships
Author:
Publisher
Emerald
Subject
Marketing
Reference42 articles.
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2. Tackling service quality in the telecommunication B2B market;Journal of Business & Industrial Marketing;2019-08-05
3. Assessing the asymmetric impact of interpretation environment service quality on museum visitor experience and post-visit behavioral intentions: a case study of the National Palace Museum;Asia Pacific Journal of Tourism Research;2018-06-20
4. The Asymmetric Effect of Tour Guide Service Quality on Tourist Satisfaction;Journal of Quality Assurance in Hospitality & Tourism;2018-06-11
5. Healthcare service failure: how dissatisfied patients respond to poor service quality;International Journal of Operations & Production Management;2018-04-17
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