1. About LibQUAL+™! Available at: http://www.libqual.org/About/index.cfm (accessed October 23, 2004).
2. “LibQUAL+™ as a Confirming Resource”;Boykin;Performance Measurement and Metrics,2002
3. “LibQUAL+™: Service Quality Assessment in Research Libraries”;Cook;IFLA Journal,2001
4. “LibQUAL+™ Preliminary Results from 2002”;Cook;Performance Measurement and Metrics,2003
5. “Users' Perceptions of Library Service Quality: A LibQUAL+™ Qualitative Study”;Cook;Library Trends,2001