How are career adaptable and customer oriented employees treated? Examining career-situated factors that reduce customer mistreatment-Reference-Cited by-同舟云学术

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How are career adaptable and customer oriented employees treated? Examining career-situated factors that reduce customer mistreatment

Published:2022-08 Issue: Volume:136 Page:103740
ISSN:0001-8791
Container-title:Journal of Vocational Behavior
language:en
Short-container-title:Journal of Vocational Behavior

Author:

Amarnani Rajiv K.,Howard Emika C.,Restubog Simon Lloyd D.,To March L.

Publisher

Elsevier BV

Subject

Life-span and Life-course Studies,Organizational Behavior and Human Resource Management,Applied Psychology,Education

Reference84 articles.

1. Career adaptability and ambidextrous behavior among customer-service representatives: The role of perceived organizational support;Affum-Osei;Journal of Personal Selling & Sales Management,2020

2. Construct-oriented biodata: Capturing change-related and contextually relevant future performance;Allworth;International Journal of Selection and Assessment,2000

3. Beyond tit-for-tat: Theorizing divergent employee reactions to customer mistreatment;Amarnani;Group & Organization Management,2018

4. Consumed by obsession: Career adaptability resources and the performance consequences of obsessive passion and harmonious passion for work;Amarnani;Human Relations,2020

5. Age as double-edged sword among victims of customer mistreatment: A self-esteem threat perspective;Amarnani;Human Resource Management,2019

Cited by 1 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Home and away: How career adaptability and cultural intelligence facilitate international migrant workers' adjustment;Journal of Vocational Behavior;2022-10

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