Author:
Kalamas Maria,Laroche Michel,Cézard Adélaı̈de
Reference93 articles.
1. SERVQUAL revisited;Asubonteng;The Journal of Services Marketing,1996
2. Customer satisfaction cues to support market segmentation and explain switching behavior;Athanassopoulos;Journal of Business Research,2000
3. Consumer search and public policy;Beales;Journal of Consumer Research,1981
4. Alternative measurement approaches to consumer values;Beatty;Psychology and Marketing,1985
5. Marketing Services;Berry,1991
Cited by
30 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献