1. Creating the exceptional patient experience in one academic health system;Lee;Acad Med,2016
2. Impact of hospitalist communication-skills training on patient-satisfaction scores;O’Leary;J Hosp Med,2013
3. Centers for Medicare and Medicaid Services. Hospital Value-Based Purchasing. Available at: https://www.cms.gov/Medicare/Quality-initiatives-patient-assessment-instruments/hospital-value-based-purchasing/index.html. Accessed April 23, 2016.
4. University of Utah Health Care. University of Utah Health Care first hospital system in country to post online physician reviews and comments. Available at: http://healthcare.utah.edu/publicaffairs/news/archive/2012/12-10-2012_physician_reviews.php. Accessed April 23, 2016.
5. Patient expectations of radiology in noninteractive encounters;Smith;Radiology,1989