“What I’ve received doesn’t match what I saw online”: Effects of purchase-risk notices on reducing online returns-Reference-Cited by-同舟云学术

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“What I’ve received doesn’t match what I saw online”: Effects of purchase-risk notices on reducing online returns

Published:2022-12 Issue:8 Volume:59 Page:103720
ISSN:0378-7206
Container-title:Information & Management
language:en
Short-container-title:Information & Management

Author:

Martínez-López Francisco J.,Li Yangchun^ORCID,Feng Changyuan^ORCID,Liu Huaming^ORCID,Sansó-Mata Marc

Funder

National Natural Science Foundation of China

China Scholarship Council

Publisher

Elsevier BV

Subject

Information Systems and Management,Information Systems,Management Information Systems

Reference94 articles.

1. Myths and maxims of risk and crisis communication;Andersen,2009

2. Appriss Retail. (2019). Consumer returns in the retail industry 2019. Retrieved from https://appriss.com/retail/wp-content/uploads/sites/4/2020/01/AR3019-2019-Customer-Returns-in-the-Retail-Industry.pdf.

3. Modeling regret effects on consumer post-purchase decisions;Bui;Eur. J. Mark.,2011

4. Charlton G. (2020). Ecommerce returns: 2020 stats and trends. Retrieved from https://www.salecycle.com/blog/featured/ecommerce-returns-2018-stats-trends/.

5. A study on the impact of apparel industry product image on customer purchase intention;Chen,2020

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