Consumer inoculation and gender in combating negative product reviews-Reference-Cited by-同舟云学术

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Consumer inoculation and gender in combating negative product reviews

Published:2024-05 Issue: Volume:78 Page:103703
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Li Yangchun^ORCID,Sun Qingzhou,Sheng Fan

Publisher

Elsevier BV

Reference60 articles.

1. The relationship between consumer shopping stress and purchase abandonment in task-oriented and recreation-oriented consumers;Albrecht;J. Acad. Market. Sci.,2017

2. Gender differences in consumers' perception of online consumer reviews;Bae;Electron. Commer. Res.,2011

3. The impact of the prechoice process on product returns;Bechwati;J. Market. Res.,2005

4. Brand feedback to negative eWOM messages: effects of stability and controllability of problem causes on brand attitudes and purchase intentions;Bhandari;Telematics Inf.,2021

5. Statistics notes: cronbach's alpha;Bland;BMJ,1997

Cited by 3 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Embrace Uncertainty;Journal of Global Information Management;2024-08-23

2. Guarantee or inoculate? Ex ante messages against service failures;Asia Pacific Journal of Marketing and Logistics;2024-05-22

3. Determinants of multimodal fake review generation in China’s E-commerce platforms;Scientific Reports;2024-04-12

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