1. Treading Water: Americans’ Access to Needed Medical Care, 1997–2001;Strunk,2002
2. Crossing the Quality Chasm: A New Health System for the 21st Century,2001
3. Same-day appointments: Exploding the access paradigm;Murray;Fam Pract Manag,2000
4. Advance access: Reducing waiting and delays in primary care;Murray;JAMA,2003
5. Queueing Methods for Services and Manufacturing;Hall,1991