1. The use of fuzzy clustering algorithm and self-organizing neural networks for identifying potentially failing banks: An experimental study;Alam;Expert Systems with Applications,2000
2. The secret life of factory service centers;Alexander;The McKinsey Quarterly,2002
3. Customer satisfaction, market share and profitability: Findings from Sweden;Anderson;Journal of Marketing,1994
4. Auephanwiriyakul, S., Keller, J. M., Adrian, A. (2000). Management questionnarie analysis through a linguistic hard C-means. In Fuzzy information processing society, NAFIPS, 19th international conference of the North American (pp. 402–406).
5. Pattern recognition with fuzzy objective function algorithms;Bezdek,1981