Multi-domain case-based module for customer support

Author:

Heras Stella,García-Pardo Juan Ángel,Ramos-Garijo Rafael,Palomares Alberto,Botti Vicente,Rebollo Miguel,Julián Vicente

Publisher

Elsevier BV

Subject

Artificial Intelligence,Computer Science Applications,General Engineering

Reference20 articles.

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2. SMART: Support management automated reasoning technology for Compaq customer service;Acorn,1992

3. Althoff, K-D., Auriol, E., Barletta, R., & Manago, M. (1995). A review of industrial case-based reasoning tools. AI Perspectives Report. Oxford OX2 7XL: AI Intelligence.

4. Developing industrial case-based reasoning applications: The INRECA methodology;Bergmann,2003

5. eGain (2008). .

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