Transfer rate prediction at self-service customer support platforms in insurance contact centers

Author:

Andrade RodrigoORCID,Moazeni SomayehORCID

Funder

Accenture New York

Publisher

Elsevier BV

Subject

Artificial Intelligence,Computer Science Applications,General Engineering

Reference85 articles.

1. Using customer contact centers as relationship marketing instruments;Aa;Service Business,2015

2. The modern call center: A multi-disciplinary perspective on operations management research;Aksin;Production and Operations Management,2007

3. Workload forecasting for a call center: Methodology and a case study;Aldor-Noiman;The Annals of Applied Statistics,2009

4. Modeling daily arrivals to a telephone call center;Avramidis;Management Science,2004

5. Trends in insurance regulation;Baranoff;Review of Business,2003

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