Author:
Fan Sha,Liang Haiming,Dong Yucheng,Pedrycz Witold
Funder
National Natural Science Foundation of China
Sichuan University
Guangdong Province Higher Vocational Colleges and Schools Pearl River Scholar Funded Scheme
National Science Foundation
Subject
Artificial Intelligence,Computer Science Applications,General Engineering
Reference50 articles.
1. Group decision making with incomplete fuzzy linguistic preference relations;Alonso;International Journal of Intelligent Systems,2009
2. Airline customer satisfaction and loyalty: Impact of in-flight service quality;An;Service Business,2009
3. Service intangibility and its impact on consumer expectations of service quality;Bebko;Journal of Services Marketing,2000
4. SERVQUAL: Review, critique, and research agenda;Buttle;European Journal of Marketing.,1996
5. Evaluating the customer perceptions on in-flight service quality;Chen;African Journal of Business Management,2011
Cited by
28 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献