1. Reference Encounters of a Different Kind: A Symposium;Massey-Burzio;Journal of Academic Librarianship,1992
2. Desk Set;Lang,1992
3. The High Cost of Reference: The Need to Reassess Services and Service Delivery;Summerhill;The Reference Librarian,1994
4. Current Trends in Academic Libraries;Friedes;Library Trends,1983
5. Reference Beyond (and Without) the Reference Desk;Ford,1986