Quality: new directions in the research
Author:
Publisher
Elsevier BV
Subject
Library and Information Sciences,Education
Reference65 articles.
1. Assessing Service Quality;Hernon,1998
2. Service Quality in Academic Libraries;Hernon,1996
3. Quality Assessment of University Students;Donald;The Journal of Higher Education,2001
4. Ibid., p. 498
5. Service Quality;Rust,1994
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