1. Complimenting others: the case of English-written medical book reviews;Alcaraz Ariza;Fachsprache,2009
2. Politeness: Some Universals in Language Use;Brown,1987
3. Politeness in written persuasion;Cherry;Journal of Pragmatics,1988
4. Intercultural Communication at Work;Clyne,1994
5. Discourse in cross-linguistic and cross-cultural contexts;Clyne,1998