1. When are public apologies ‘successful’? Focus on British and French apology uptakes;Ancarno;J. Pragmat.,2015
2. “you HAVE NO IDEA WHAT YOU ARE TALKING ABOUT!” from e-disagreement to e-impoliteness in two online fora;Angouri;J. Politeness Res.,2010
3. Call centre interaction: a case of sanctioned face attack?;Archer;J. Pragmat.,2015
4. (In)Appropriate Online Behavior: a Pragmatic Analysis of Message Board Relations;Arendholz,2013
5. Self-presentation styles;Arkin,1981