1. Banerjee, Ritendra “Knowledge Management: An Introduction,” Coen, Michael (1999). The future of human-computer interaction, or how I learned to stop worrying and love my intelligent room. IEEE Intelligent System, Pages 8–10, March/April 1999. IEEE presentation. Also at http://www.qaiindia.com/Misc/thought_leadership/frameset.htm.
2. From “How I learned to stop worrying and love my Intelligent Room,” Coen, Michael (1999). The future of human-computer interaction, or how I learned to stop worrying and love my intelligent room. IEEE Intelligent System, Pages 8–10, March/April 1999. http://www.ai.mit.edu/people/mhcoen/.