1. Improving software quality: An insider's guide to TQM;Arthur,1993
2. A methodology for comparing the software interfaces of competitive products;Bachman,1989
3. Software by design: Creating people friendly software;Bauerfeld,1994
4. Managing to meet usability requirements: establishing and meeting software development goals;Bennett,1984
5. The pluralistic Walkthrouhg: Coordinated Empathies;Bias,1994