1. The quality of care. How can it be assessed?;Donabedian;JAMA,1988
2. Choosing the assessment method that meets your needs;Rodenberg,1990
3. Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care;Locker;Soc Sci Med,1978
4. La mesure de la satisfaction des patients hospitalises. 1e partie : aspects conceptuels et revue de travaux;Pourin;J Econ Med,1999
5. Can patients evaluate the quality of care?;Rubin;Med Care Rev,1990