1. The Gestalt of TQM: The Concept Continues to Elude;Benson;Industry Week,1991
2. TQM: A Look in the Mirror;Axline;Management Review,1991
3. Robust Quality;Taguchi;Harvard Business Review,1990
4. Deming Theory of Management;Gartner;Academy of Management Review,1988
5. Victories in Quality Crusade;Dreyfuss;Fortune,1988