Identifying and evaluating service quality barriers for polytechnic education: An ISM-MICMAC approach

Author:

Kinker Pramod,Swarnakar Vikas,Singh A.R.,Jain Rajeev

Publisher

Elsevier BV

Subject

General Medicine

Reference25 articles.

1. A. Atakora, A. Yeboah. Achieving Quality Assurance of Polytechnic Education in Ghana: The Role of Stakeholders. Int. J. Innov. Res. Dev. (ISSN 2278–0211), 1 (8) (2012) 428-447.

2. P. Kinker, S. Vaidya, A.R. Singh, R. Jain. Prioritizing Service Quality Factors for Polytechnic Institutions as Per Student’s Perception in the State of Madhya Pradesh, India. 3rd IEOM European Conference on Industrial Engineering and Operations Management, July 23-26, 2019, Pilsen Czech Republic. (2019)1640-1647.

3. P. Fernandes, R. Lopes, F. Silva, Student perception of quality in higher education institutions. In Action-Based Quality Management (2014)143-155. Springer, Cham.

4. R.M. Debnath, R. Shankar. (2012). Improving service quality in technical education: use of interpretive structural modeling. Qual. Assurance Educ. 20 (4) (2012) 387–407.

5. F. Dabaj, A. YETKİN. Analysis of communication barriers to distance education: A review study. Online J. Commun. Media Technol., (2005) 1.

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