1. Information Services for Higher Education: A New Competitive Space;Hughes;D-Lib Magazine,2000
2. Association of Research Libraries. Service Trends in ARL Libraries, 1991–2001. Online. ARL Statistics 2000–01. Available at: http://www.arl.org/stats/arlstat/graphs/2001/2001t1.html (accessed August 13, 2003).
3. See: http://www.arl.org/stats/arlstat/graphs/2001/2001t1.html.
4. “Doing the Best You Can with What You Have:” Lessons Learned from Outcomes Assessment;Carter;Journal of Academic Librarianship,2002
5. Information and Communication Technologies, Poverty and Development;Heeks;Development Informatics Working Paper Series,1999