1. Putting high-level Petri nets into work industry;Aalst;Computers in Industry,1994
2. Business process redesign: a Petri-net-based approach;Aalst;Computers in Industry,1996
3. Combining process modeling methods;Abeysinghe;Information and Software Technology,1997
4. CIMOSA: Open System Architecture for CIM,1993
5. Managing Service Marketing;Bateson,1995