1. Reimagining Stores for Retail's Next Normal;Adhi;McKinsey & Company,2020
2. Retail's need For Speed: Unlocking Value in Omnichannel Delivery;Barbee;McKinsey & Company,2021
3. Service Robot Implementation: A Theoretical Framework and Research Agenda;Belanche;The Service Industries Journal,2020
4. Offline Showrooms in Omnichannel Retail: Demand and Operational Benefits;Bell;Management Science,2018
5. Customer Supercharging in Experience-Centric Channels;Bell;Management Science,2020