More than Machines: The Role of the Future Retail Salesperson in Enhancing the Customer Experience-Reference-Cited by-同舟云学术

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More than Machines: The Role of the Future Retail Salesperson in Enhancing the Customer Experience

Published:2023-12 Issue:4 Volume:99 Page:518-531
ISSN:0022-4359
Container-title:Journal of Retailing
language:en
Short-container-title:Journal of Retailing

Author:

Pappas Alec^ORCID,Fumagalli Elena^ORCID,Rouziou Maria^ORCID,Bolander Willy^ORCID

Publisher

Elsevier BV

Subject

Marketing

Reference95 articles.

1. Investigating Firm Level Drivers of Salesperson Brand Identification;Allison;Journal of Business Research,2020

2. Salesperson Brand Attachment: A Job Demands-Resources Theory Perspective;Allison;Journal of Personal Selling & Sales Management,2016

3. How Whitney Wolfe Herd Turned a Vision of a Better Internet Into a Billion-Dollar Brand;Alter,2021

4. As AI Spreads, Experts Predict the Best and Worst Changes in Digital Life By 2035;Anderson,2023

5. The Role of Customer Orientation as a Moderator of the Job Demand–Burnout–Performance Relationship: a Surface-Level Trait Perspective;Babakus;Journal of Retailing,2009

Cited by 1 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Re-imagining the physical store;Journal of Retailing;2023-12

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