Managing A Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters

Author:

Bolton Ruth N.,Gustafsson AndersORCID,Tarasi Crina O.ORCID,Witell Lars

Funder

Arizona State University

Publisher

Elsevier BV

Subject

Marketing

Reference76 articles.

1. Understanding Retail Branding: Conceptual Insights and Research Priorities;Ailawadi;Journal of Retailing,2004

2. Nested Random Effects Estimation in Unbalanced Panel Data;Antweiler;Journal of Econometrics,2001

3. Cultivating Service Brand Equity;Berry;Journal of the Academy of Marketing Science,2000

4. Managing the Total Customer Experience;Berry;MIT Sloan Management Review,2002

5. Sustainable Competitive Advantage in Service Industries: A Conceptual Model and Research Propositions;Bharadwaj;Journal of Marketing,1993

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