1. E-government: a strategic operations management framework for service delivery;Affisco;Business Process Management Journal,2006
2. EGovernance and government on-line in Canada: partnerships, people & prospects;Allen;Government Information Quarterly,2001
3. Goal directed project management;Andersen,2009
4. Implementation challenges: Competing structures when new public management meets e-Government;Ask,2008
5. Information Systems Development: Methodologies, Techniques and Tools;Avison,2006