1. Balutis, A.P. (2001a), “E‐government 2001. Part I: Understanding the challenge and evolving strategies”, The Public Manager, Spring, pp. 33‐7.
2. Balutis, A.P. (2001b), “E‐government 2001. Part II: Evolving strategies for action”, The Public Manager, Spring, pp. 41‐5.
3. Howard, M. (2001), “E‐government across the globe: how will ‘e’ change government?”, Government Finance Review, Vol. 17 No. 4, pp. 6‐9.
4. Developing fully functional E-government: A four stage model
5. Lovelock, C.H. and Young, R.F. (1979), “Look to customers to increase productivity”, Harvard Business Review, Vol. 57 No. 2, pp. 168‐78.