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2. Leadership in customer service: New expectations, new experiences;Accenture,2005
3. E-government benefits study: Demand for E-government. Department of Finance and Administration, Australian Government;AGIMO (Australian Government Information Management Office),2003
4. The theory of planned behavior;Ajzen;Organizational Behavior and Human Decision Processes,1991
5. Understanding attitudes and predicting social behavior;Ajzen,1980