Are you a tech-savvy person? Exploring factors influencing customers using self-service technology
Author:
Funder
National Natural Science Foundation of China
Publisher
Elsevier BV
Subject
Sociology and Political Science,Education,Business and International Management,Human Factors and Ergonomics
Reference66 articles.
1. Self‐service technology adoption: comparing three technologies;Curran;J. Serv. Market.,2005
2. Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: the mediating role of customer satisfaction;Shahid Iqbal;Cogent Business & Management,2018
3. Factors influencing the acceptance of self-service technologies;Blut;J. Serv. Res.,2016
4. Determinants and outcomes of customers' use of self-service technology in a retail setting;Weijters;J. Serv. Res.,2007
5. The role of technology readiness in customers' perception and adoption of self‐service technologies;Lin;Int. J. Serv. Ind. Manag.,2006
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