Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction-Reference-Cited by-同舟云学术

Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction

Published:2018-01-01 Issue:1 Volume:5 Page:1
ISSN:2331-1975
Container-title:Cogent Business & Management
language:en
Short-container-title:Cogent Business & Management

Author:

Shahid Iqbal Muhammad¹^ORCID,Ul Hassan Masood¹,Habibah Ume²^ORCID

Affiliation:

1. Department of Commerce, Bahauddin Zakariya University, Multan, Pakistan

2. Department of Business Administration, Sukkur IBA University, Sukkur, Pakistan

Publisher

Informa UK Limited

Subject

Marketing,Management Science and Operations Research,Organizational Behavior and Human Resource Management,Strategy and Management,Business, Management and Accounting (miscellaneous),Accounting,Business and International Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/23311975.2018.1423770

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