1. Market-Oriented Ethnography;Arnold;Journal of Marketing Research,1994
2. Affective Responses Mediating Acceptance of Advertising;Batra;Journal of Consumer Research,1986
3. Determinant Attributes of Store Patronage;Bearden;Journal of Retailing,1977
4. Evaluating Service Encounters;Bitner;Journal of Marketing,1990
5. Servicescapes;Bitner;Journal of Marketing,1992