Methods of Measuring Health-Care Service Quality-Reference-Cited by-同舟云学术

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Methods of Measuring Health-Care Service Quality

Published:2000-06 Issue:3 Volume:48 Page:233-246
ISSN:0148-2963
Container-title:Journal of Business Research
language:en
Short-container-title:Journal of Business Research

Author:

Lee Hanjoon,Delene Linda M.,Bunda Mary Anne,Kim Chankon

Publisher

Elsevier BV

Subject

Marketing

Reference47 articles.

1. Marketing Research;Aaker,1995

2. SERVQUAL Revisited;Asubonteng;The Journal of Services Marketing,1996

3. Adapting the SERVQUAL Scale to Hospital Services;Babakus;Health Services Research,1992

4. An Empirical Assessment of the SERVQUAL Scale;Babakus;Journal of Business Research,1992

5. Causal Models in Marketing;Bagozzi,1980

Cited by 107 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. CIRMQUAL: a conceptual framework of healthcare service quality;The TQM Journal;2024-02-26

2. SERVQUAL measures: Indonesian government healthcare (BPJS) from a human resource perspective;Journal of Infrastructure, Policy and Development;2023-12-20

3. Marketing Communication and Perceived Health Care Quality: antecedents of Physiotherapists’ Job Satisfaction;Balneo and PRM Research Journal;2023-12-20

4. Thriving on Strengths: Effects of a Strengths Intervention for Younger and Older Teachers;Journal of Happiness Studies;2023-03

5. Service quality in health care: empathy as a double-edged sword in the physician–patient relationship;International Journal of Pharmaceutical and Healthcare Marketing;2023-02-14

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