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Improving service quality with information technology

Published:1994-04 Issue:2 Volume:14 Page:109-121
ISSN:0268-4012
Container-title:International Journal of Information Management
language:en
Short-container-title:International Journal of Information Management

Author:

Berkley B.J.,Gupta A.

Publisher

Elsevier BV

Subject

Library and Information Sciences,Computer Networks and Communications,Information Systems

Reference51 articles.

1. The impact of information technologies on operations of service sector firms;Rubenstein,1990

2. Computers start to lift US productivity;Bulkeley;The Wall Street Journal,1993

3. Investments in technology — the service sector sinkhole?;Hackett;Sloan Management Review,1990

4. Services under siege — the restructuring imperative;Roach;Harvard Business Review,1991

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